At My Muscle Chef, your security is our top priority. We understand the importance of safeguarding your personal information and ensuring that every communication you receive from us is authentic. If you ever have doubts about the legitimacy of a communication or request, we encourage you to reach out to our customer support team for verification. Here's a comprehensive guide on how to ensure the authenticity of communications from My Muscle Chef and how to protect yourself against potential scams.
1. Verify the Communication Channel:
Official communications from My Muscle Chef will always originate from email addresses ending with @mymusclechef.com or @mymusclechef.com.au
Additionally, our website domain will be clearly identifiable. Here are some identifiers to help you recognize authentic communications:
- Emails: Look for emails from team@mymusclechef.com or team@mymusclechef.com.au
- SMS Notifications: Messages will come from sender names such as "MuscleChef," "My Muscle Chef," or "MYMC."
- Phone Calls: Our Customer Support Team will contact you from the number 02 8103 4293.
- Links: Any links provided in official communications will direct you to mymusclechef.com or to the MYMC app.
Delivery notifications from our courier service may contain tracking links that resemble https://hds.gg/, which will redirect you to https://mymusclechef.homedelivery.com.au. Remember, we will never ask you for additional information through external order tracking links.
2. Verify URLs:
Always ensure that the website address (URL) in your browser's address bar starts with "https://" and matches our official domain, mymusclechef.com. Scammers often use URLs resembling official sites to deceive users, so double-checking the URL is crucial in verifying authenticity.
3. Beware of Unsolicited Requests:
At My Muscle Chef, we will never ask for sensitive information like passwords or credit card details through unsolicited emails or messages. Be cautious of requests for personal information via unexpected channels, and always question the legitimacy of such requests.
4. How Will My Muscle Chef Contact You?
- Order Confirmation: After making a purchase on our platform, you will receive an order confirmation email. Take a moment to verify the details in this email to ensure they match your order.
- Account Notifications: Important updates or notifications regarding your account or orders will be communicated via email or SMS.
5. Information My Muscle Chef May Request:
While processing your orders, we may ask for information such as shipping addresses or product preferences. However, we will never request sensitive information like passwords or credit card details through email or messaging.
6. Caution Against Impersonation:
If someone claiming to represent My Muscle Chef requests personal information without proper verification methods, exercise caution. When in doubt, contact our customer support directly using the official contact details provided on our website.
In conclusion, your security is of utmost importance to us at My Muscle Chef. By following these guidelines and remaining vigilant, you can help protect yourself against potential scams and ensure that your interactions with us are safe and secure. If you ever have any doubts or concerns, don't hesitate to reach out to our customer support team for assistance.