General FAQs

General FAQs

• Can I cancel my order?
• How many meals fit in one box?

In-Store Purchases

• Can I get a refund for a product purchased in a physical store?
• I have feedback or a complaint about a product I bought in a retail store
• I purchased a product in a retail store, but there's an issue with it. What should I do?

NDIS

• Can I get a quote for my NDIS order?
• Do you offer split invoices for NDIS and Home Care customers?
• NDIS Information

Packaging

• Microplastics & Packaging Safety
• Is it safe to microwave the meals in their containers?
• Are your meal containers BPA-free?
• Packaging Disposal Guidelines for My Muscle Chef Meals
• Freshness Secured: Vacuum Sealing and Meal Care Guidelines
• MYMC Meal Label Accuracy: Your Questions, Our Commitment

Payments

• How do I pay for my order?
• Can I pay with AfterPay?

Products

• Are My Muscle Chef Meals Halal?
• Are your meals Dairy/Gluten/Nut/Crustacean Free?
• Can I drink My Muscle Chef Protein Shakes if I’m pregnant or breastfeeding?
• Where can I buy My Muscle Chef Protein Shakes and Protein Bars?
• Can I use My Muscle Chef Protein Shakes as a meal replacement?
• Are My Muscle Chef Protein Shakes and snacks suitable for vegetarians and vegans?

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Red Tray Promise

• Will I receive a confirmation when my credit is applied?
• How will I receive my credit?
• How is the credit amount calculated?
• What do I receive if my claim is approved?
• How long do I have to make a claim?
• How do I make a claim?

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