If you're in an apartment, please note that our drivers are not permitted to deliver directly to the front of your apartment door.
They will deliver to the front of the building or the foyer area instead.
If you have a designated delivery location (such as a mailroom or concierge), please make sure to include this specific location in your address details, not in the delivery instructions.
You can include door or gate codes to allow the driver access to the foyer in the delivery instructions if these are generally locked.
This will help ensure your delivery goes smoothly and reaches the right spot.