At My Muscle Chef, we're committed to providing you with convenience, flexibility, and value. To ensure you have all the information you need regarding delivery fees, subscription benefits, and minimum spend requirements, we've compiled this handy FAQ guide:
Q: How can I find out the delivery fees for my area?
A. To determine the delivery fees for your specific location, simply head over to our Delivery Info Page. There, you can enter your postcode to receive accurate pricing details. Please note that additional boxes will incur a $5 surcharge.
Q: Is there a way to get free delivery on my orders?
A: Absolutely! This applies to subscription orders. Please see the details below for the minimum spend required for free shipping on a subscription:
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NSW, VIC & QLD: Free shipping applies to subscription orders over $99
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SA & ACT: Free shipping applies to orders over $99
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WA & TAS: Free shipping applies to orders over $149
Q: What are the benefits of setting up a MYMC subscription?
A: Subscribing to MYMC comes with a range of perks. You'll have full flexibility to manage your subscription according to your needs. You can easily update your orders, skip deliveries, or cancel anytime, hassle-free. And the best part? There are no lock-in contracts, so you're in control of your subscription at all times.
Q: How do I set up a MYMC subscription?
A: Setting up your MYMC subscription is simple. Just select the items you want to order and proceed to checkout. During checkout, choose your preferred delivery frequency (weekly, fortnight, or monthly). Once you've completed the process, you'll enjoy the convenience of regular deliveries!
Q: Can I modify or cancel my subscription at any time?
A: Absolutely! With MYMC, you have the freedom to modify your orders, skip deliveries, or cancel your subscription whenever you need to.
Please note: Once an order has been processed, it cannot be cancelled or amended. Cancelling your subscription does not cancel any orders that have already been processed.
Q: Are there any hidden fees or obligations associated with MYMC subscriptions?
A: No, there are no hidden fees or obligations when you subscribe to MYMC. You'll only pay for the meals you order. Plus, you're not tied into any long-term contracts, so you can pause or cancel your subscription at any time without any penalties.
Q: What is your minimum order value?
A: Our minimum order value is $49.
Q: Does the $49 minimum order value include shipping fees?
A: No, the $49 minimum order value is before any shipping fees are applied.
Q: Are promotions, discount codes, referral credits, and corporate discounts applicable to orders under $99?
A: No, they are not valid for orders under $99.
Disclaimer: Please note that there may be a minimum spend requirement depending on your location. Be sure to check the specific terms and conditions for your area when setting up your MYMC subscription.