If you live in a secured apartment complex, please ensure you are home to receive your delivery. If no one is available to collect your delivery please arrange a suitable time with our staff prior to the delivery date.
Please note: The driver may not call or buzz upon arrival even if requested as you are sent an SMS at the time of delivery.
If the driver is unable to access the apartment, they will have to leave your order at the entrance to the building. Please contact us on 1300 364 993 and speak to our staff to organise the delivery instructions to nominate a safe drop point.